Consumer Report: dealerships vs. independent shops for car repairs
Editor's Note: The person interviewed for this report, Roberto Amortegui, is related to the reporter. The Beacon Today faculty advisor Dr. Israel Balderas approved it since the questions and story assignment focused on consumer reporting and not solely promoting Auto Collision Teck.
If getting into an unexpected car accident and dealing with insurance companies isn’t stressful enough, you also have to choose where to get your car fixed. According to the National Institution for Automotive Service Excellence, “[Choosing an auto body shop] is not a choice that should be taken lightly, as it can involve protecting a major investment.”
Luckily for you, the decision is narrowed down to two types of shops: independent or dealership. According to a 2015 consumer report, “...independents outscored dealership service once again for overall satisfaction, price, quality, courteousness of the staff, and work being completed when promised.”
There is a lot to consider when choosing an auto repair shop whether you decide to find a local independent establishment or a brand-name dealership. Roberto Amortegui, owner of Auto Collision Teck in Sunrise, Fla., explained that it is important for consumers to know how long a shop has been in business, as well as the shop’s online reviews. If you are still skeptical, Amortegui noted the importance of asking questions before proceeding with any service.
By: Amber Amortegui